The Appearance tab controls how your returns portal looks to customers, and gives you the code for the launch button they click to start a return.
Open the tab
Go to Configuration in your dashboard, choose your returns portal, then select Appearance in the sidebar.
Saving your changes
Every field can be edited straight away. When you change something, Save and Cancel appear at the top of the page. If you’ve just uploaded an image, wait for the upload to finish before you save.
1. Branding details
Store name (required): the name customers see in your returns portal. Use it if your store trades under a different name from your account.
Description: a short overview of your business.
Brand colour: the main colour of your returns portal. Your logo and icon sit on top of it, so choose a colour they stand out against.
Logo: a wide image, at least 512px across.
Icon: a square image, at least 215 × 215px. It also appears on your launch button.
Background image: shown behind your portal when a customer’s desktop browser window is maximised. 1920 × 1080px is recommended. Click Clear image to remove it.
2. Launch button
The launch button is what customers click on your website to start a return.
Preview your portal
Click Preview web app to open your returns portal as customers see it.
Customise your button
Shape: Pill, Rounded or Rectangle.
Width: 125–500px.
Height: 54–82px.
These settings only change the code below. They aren’t saved to your account, so copy the code once you’re happy with the button.
Embed your button
Copy the code in Step 1 and paste it into the
<head>of your website.Copy the code in Step 2 and paste it wherever you want the button to appear.
The button code includes your saved brand colour and icon. If you’ve just changed either of them, click Save before you copy the code.
For a full walkthrough, click Help embedding or read How to customise your Launch Button.