The Automations tab in the Configuration page lets you enable automatic emails that are triggered by specific events in the returns process.
Two automations are currently available:
Send return delivered email - Triggered when a return's shipping status changes to "Delivered". The customer receives an email letting them know their return has reached the warehouse and is being processed.
Send QA failed email - Triggered when a return's QA status — or the QA status of any item within a return — changes to "Rejected". The customer receives an email letting them know one or more items didn't pass the quality check.
Keeping customers informed at these key moments helps reduce inbound support enquiries.
Note: Email templates are not currently editable. See below for previews.
