Welcome to At Last
Before your customers can start a return, you need five things in place. Start with step 1 — it's the only one our team sets up for you, so the sooner you send it, the sooner you're live. You can work through steps 2 to 4 while you wait.
Request your carriers
Choose a plan
Set up your returns portal
Invite your team
Add the portal to your store
Using Shopify? Make sure you've installed the At Last app from the Shopify App Store first.
1. Request your carriers
Carriers create the return labels your customers ship with, so you can't take returns without them.
Fill in the carrier request form to request the carriers you'd like to offer your customers.
We'll take it from there. We'll email you when your carriers are ready, or to arrange a quick call if we need more detail.
Once your carriers are connected, they appear under Configuration → Shipping & payments.
2. Choose a plan
You need a plan to go live. Go to Billing → Plans, compare the plans, and click Select plan.
We'll also email you links to add your payment details in Stripe. This covers your carriage costs and any paid features.
The Billing page is also where you'll find your invoices and payment details. For more, see How to set up billing with At Last.
3. Set up your returns portal
Your returns portal is the page your customers use to start a return. Go to Configuration and choose your store to open its settings.
Review these before you go live:
Return policy — how many days customers have to return, and the return reasons they choose from. How to use the Return policy page
Appearance — your logo, brand colour and store name. How to use the Appearance page
Shipping & payments — your returns address, where return parcels are sent. Once your carriers are set up, this is also where you choose whether customers pay for their return label. How to use the Shipping & payments page
Two more pages are worth setting up early:
Rules — use your Shopify product, order and customer tags to decide what can be returned, what stays hidden from the portal, and who gets free returns. How to use the Rules page
Automations — send customers emails when their return is delivered or fails QA, and handle common tasks like refunding and closing a return in a single click. How to use the Automations page
To see what your customers will see, click Preview portal at the top of any configuration page.
Refunds and Sell & exchange can be set up once your billing is in place. We'll let you know when they're ready.
4. Invite your team
Go to Members → Invite, enter your colleague's name and email address, and choose a role:
Admin — full access, including configuration, members and billing.
Member — can view, create and manage returns and refunds.
They'll receive an email invitation. You need to be an Admin to invite people. For more, see Managing team members and permissions.
5. Add the portal to your store
Customers can't find your returns portal until it's on your store. Add the At Last launch button by following Launch Button: Add to Shopify.
Not on Shopify? The embed code is under Configuration → Appearance → Launch button.
You're ready to take returns
If you have questions at any point, message us using the chat icon in the bottom-right corner of the dashboard, or email [email protected]. You can also browse the At Last Help Center.